Customer Testimonials — Omaha Heating and Air Conditioning
The customer feedback below is grouped by service type and includes neighborhood, equipment, and the specific problem solved. Where customer permission was granted, full names appear; where partial anonymity was requested, first name and last initial are used. Every testimonial corresponds to a real project file with permit numbers, photographs, and measurement data archived on both the customer side and ours. No fabricated reviews. No reviews stitched together from other companies’ platforms.
Furnace Repair & Replacement
Margaret K. — Dundee — 1997 American Standard Freedom 90. “I had two other contractors out before I called Omaha Heating and Air. Both told me my furnace was dead and quoted me $13,400 to replace it. Bret pulled the inducer motor, showed me where the bearings had seized, replaced the motor and the hot surface igniter, and was done in two hours for $367. That was four winters ago. The furnace is still running. I have no idea how the other two contractors looked at this thing and decided the answer was demolition.”
James R. — Benson, 53rd & Maple area — 1924 American Foursquare. “Polar vortex January 2019. Outside it was -22 degrees. Inside it was getting close to 50 degrees and dropping. The contractor my home warranty company sent took one look and condemned the furnace over a heat exchanger crack he couldn’t even show me. He wanted $12,800. I called Omaha Heating and Air at 2 a.m. and Bret was there in an hour. The actual problem was a stuck pressure switch from a clogged inducer drain. $174 in parts. Heat back at 4:45 a.m. The furnace ran another five years before we replaced it on our schedule with a Carrier 59MN7.”
The Vukovich family — Florence — Lennox SLP99V install. “We had a 21-year-old Bryant Plus 80 that ran a three-zone system through one antique single-stage furnace and a Frankenstein collection of dampers. The Lennox SLP99V Jess installed is a different planet. The variable-capacity modulating burner and the iComfort S30 thermostat actually understand that the upstairs and downstairs have different needs. The permit went through City of Omaha Permits and Inspections without a single revision. Our December gas bill dropped 31% versus the year before.”
Daniel W. — Elkhorn new build. “We built in 2024 and the production builder’s HVAC partner wanted to install a 5-ton AC and 100,000 BTU furnace in a 2,400 square foot house with R-49 attic and triple-pane windows. Manual J came in at 32,100 BTU for heating and 26,800 BTU for cooling. Jess sized the system correctly. Trane S9V2 40,000 BTU paired with an XV20i 3-ton heat pump for dual-fuel. The builder pushed back. The builder lost. Our utility bills look like a townhome’s, not a house this size.”
Air Conditioning & Heat Pump Service
Lin T. — Bellevue, near Offutt AFB — flex duct collapse misdiagnosed by competitors. “Two contractors told me my entire duct system needed to be torn out and replaced. One quoted $11,200, the other $14,800. Jess came out, put a manometer on the supply trunk, found one collapsed flex run in the basement crawl space, and replaced it for $235. The AC has worked perfectly since. I’m convinced the other two contractors knew exactly what was wrong and were just hoping I’d say yes.”
The Patel-Henderson household — Aksarben Village condo. “Our 2-ton Carrier 24ANB1 went in last spring. We picked variable-speed Infinity because we wanted quiet operation; we work from home and the bedroom shares a wall with the outdoor unit pad. The installer measured the outdoor unit at 56 dB at 5 feet during high-speed operation. That’s quieter than our refrigerator. The 17 SEER2 efficiency rating means our August electric bill is consistently under $120 even with two of us home all day running computers.”
Captain S. — Bellevue Capehart family housing — Daikin Aurora cold-climate heat pump. “We PCS-ed in October and inherited a working but 25-year-old gas furnace and a dead AC. With Offutt’s BAH limits and the timing pressure of getting heat for winter, we needed a system that handled both. Mark recommended a Daikin Aurora 3-ton paired with the existing furnace as dual-fuel backup. The heat pump runs solo down to 25 degrees outdoor. Below that the furnace takes over. Our combined utility bill is lower than our previous house in a milder climate.”
Ronald K. — Council Bluffs, Loess Hills — Mitsubishi Hyper-Heat installation. “We bought a 1908 house on the bluffs above West Broadway with no central HVAC. Window units in summer, baseboard electric in winter. Mark and Jess scoped a four-zone Mitsubishi Hyper-Heat that doesn’t require ductwork through 117-year-old plaster walls. The outdoor unit runs in single digits. Last January when it hit -8 degrees, the system held the bedroom at 70 degrees overnight. The permit went through the Council Bluffs Building Department in three days.”
Boiler & Hydronic Specialists
The Halloran family — Dundee, Underwood Avenue — Burnham Series 2 to Lochinvar Knight conversion. “We have a 1924 house with original cast iron radiators in every room. We were dreading the day we’d have to replace the boiler because every contractor we’d talked to wanted to gut the system and install forced-air ducts through 100-year-old plaster. Ryan said no — the cast iron radiators were perfect, the cast iron Burnham was tired but not dead, and a wall-hung Lochinvar Knight modulating-condensing boiler would feed the existing radiator network and run at 95% AFUE with weather-compensated outdoor reset. He was right. The radiator system is unchanged. The boiler corner of the basement now has one quiet wall-hung unit instead of a 7-foot atmospheric monolith. Our heating bill dropped 38% measured year-over-year on MUD billing.”
Patricia O. — Bemis Park, Cuming Street — steam boiler skim and section reseal. “Three contractors told me the 1908 Slant/Fin steam boiler needed full replacement at $18,200. Ryan pulled the sections, re-gasketed the joints with high-temperature graphite cord, skim-blew the internal scale, and rebuilt the Hartford loop. $3,840 total. The boiler holds 1.5 psi operating pressure overnight and the basement no longer smells like condensate. There are not many people left in this city who know how to actually work on steam systems. Ryan is one of them.”
The Brennan family — Field Club — Weil-McLain CGa-7 replacement. “Our 1916 gravity hot-water system’s expansion tank had failed and the boiler corner of the basement was getting a slow soaking every heating cycle. Ryan replaced the boiler with a Weil-McLain CGa-7, added a Taco bladder expansion tank, a Taco 007e-F4 high-efficiency circulator, and a Bell & Gossett air separator. The original cast iron radiators were retained and the piping was zone-divided into three loops. Everything works the way it should have for the last hundred years.”
Indoor Air Quality & Duct Work
Sarah M. — Ralston, 1958 ranch — NADCA-protocol duct cleaning. “We bought a 65-year-old ranch from an estate. The previous owners had never had the ducts cleaned. The vents looked like archaeology. Krystal did the full NADCA Air Systems Cleaning Specialist protocol — pre-inspection borescope photos, mechanical agitation, HEPA negative-air collection, post-cleaning verification. Our allergy symptoms cleared within a week. Static pressure dropped 0.18 inches WC, which Jess says means the system is breathing properly for the first time in decades.”
The Ngo family — Bennington new construction — Panasonic HRV install. “Our new build tested at 0.6 ACH50 on the blower door. The builder said we needed mechanical ventilation but didn’t know what to install. Krystal specified a Panasonic Intelli-Balance 100 heat recovery ventilator with separate supply and exhaust ducts independent of the main air handler. The HRV runs continuously at 65 CFM. The humidity in the house stays within a comfortable range year-round, the kids’ bedrooms don’t smell stale in the morning, and we never see condensation on the windows.”
Catherine R. — Bemis Park — Aprilaire 600 humidifier rebuild. “I had been told my whole-house humidifier was dead and needed replacement. Krystal pulled the pad — fully scaled with MUD water mineral deposits — replaced it with an Aprilaire #35 evaporator pad, cleaned the distribution tray, replaced the original 1990s saddle valve with a proper quarter-turn ball valve, and verified water flow at 1.5 gpm. Total cost: $187. The humidifier has been working perfectly for two heating seasons since. The previous quote I had was $1,140 for replacement.”
Commercial Service Contracts
Dr. Wilson — Aksarben Village dental practice — Carrier 48HC rooftop unit. “Our previous service company had been patching the same 16-year-old Bryant rooftop for years. Each visit cost a few thousand dollars. Andre came in, did a full life-cycle analysis, and recommended replacement with a 6-ton Carrier 48HC07 with integrated economizer for free outdoor air cooling. He programmed the ventilation rate per ASHRAE 62.1 for our staff and patient occupancy. Year-over-year August electric usage dropped 19%. The economizer alone probably paid for itself in eighteen months.”
Greg P. — West Dodge Road accounting firm — Trane Voyager Light Commercial install. “We had a 25-year-old single-package gas/electric rooftop that we were paying to keep alive for at least four years past its honest service life. Andre quoted a Trane Voyager 8-ton with two-stage cooling, two-stage gas heat, and a Honeywell W7220 economizer. He pulled the permit through City of Omaha Permits and Inspections, installed it on a Saturday so we didn’t lose a business day, and was certified for R-454B per the 2025 EPA AIM Act before most of the local competition had even heard of the new refrigerant. We’ve had zero unplanned service calls since.”
Manuel V. — Sarpy County light industrial — Lennox Landmark R-22 to R-454B conversion. “We run three 10-ton Lennox Landmark rooftops over a manufacturing floor that has to stay between 65 and 78 degrees year-round for product quality reasons. All three units were R-22 and would have been impossible to recharge after the EPA phaseout. Andre quoted a replacement package using current Lennox units with R-454B, scheduled the cutover so we never lost more than two hours of conditioned air on any given day, and handled the refrigerant recovery and disposal per EPA Section 608 protocols.”
Frequently Asked Questions
- Are the testimonials on this page from real Omaha Heating and Air customers?
- Yes. Every testimonial corresponds to a real project file with a permit number, before/after photographs, and measurement data archived on both the customer’s side and ours. Where the customer granted permission, full names are used. Where partial anonymity was requested, the first name and last initial are used. Specific equipment, neighborhoods, and dates are accurate to the project records. We do not fabricate reviews and we do not aggregate reviews from other contractors’ platforms.
- Where else can I find reviews of Omaha Heating and Air?
- Customer reviews are also available on our Google Business Profile, Facebook page, Nextdoor recommendations across multiple Omaha and Bellevue neighborhoods, and the Better Business Bureau (Heart of America Chapter). We don’t pay for reviews, don’t gate access by asking only happy customers to review us, and don’t dispute negative reviews unless they contain factual errors. The published rating across platforms is the rating we earn.
- Why are some testimonials about avoiding replacement rather than installing new equipment?
- Because misdiagnosed “needs replacement” calls are one of the most common pain points in residential HVAC. A 14-year-old furnace passing combustion analysis with no heat exchanger cracks visible under borescope doesn’t need to be replaced. A “broken” AC that’s actually a collapsed flex duct doesn’t need to be replaced. Customers who came to us for a second opinion after a competitor’s $12,000+ quote are a meaningful part of how our business works, and those stories belong in our testimonials too.
- Do you have testimonials from commercial customers and not just residential?
- Yes. The Commercial Service Contracts section above includes feedback from a dental practice in Aksarben Village, an accounting firm on West Dodge Road, and a light industrial facility in Sarpy County. Commercial customers typically engage on multi-year service contracts where the work is less visible than residential installs but the quality control is equally rigorous. Andre Patel runs the commercial side and provides direct project documentation including economizer commissioning reports and ASHRAE 62.1 ventilation compliance verification.
- What’s the most common pattern across the testimonials on this page?
- Diagnosis-before-quoting. The pattern across boiler restorations, furnace repairs, AC service, duct cleaning, and commercial work is the same: somebody else looked at the situation and recommended either replacement or unnecessarily expensive work; we measured, found the actual failure, and either repaired what was already there or right-sized a replacement to the actual load. The dollar gap between the alternative quotes and our work is consistently large because the alternative is usually “replace everything” while our work is usually “fix what’s broken.”
Contact Omaha Heating and Air Conditioning
Our Regency Parkway office is in west Omaha at the I-680 and West Dodge Road interchange, with 24/7 emergency response across Omaha, Bellevue, La Vista, Ralston, Council Bluffs, and Carter Lake. If you have a quote from another contractor and want a second opinion before committing to expensive work, we provide diagnostic visits with measurement data and a written second-opinion estimate. Same crew, same standards, regardless of whether the project ends up being a $200 repair or a full system replacement.
- Emergency Line (24/7): (402) 258-6703
- Address: Lake Regency Building, 450 Regency Pkwy #370, Omaha, NE 68114
- Email: info@omahaheatingairconditioning.xyz
- City of Omaha Mechanical Contractor License: #MC-2014-08847
- Iowa Plumbing & Mechanical Systems Board License: #B-027841
- EPA Section 608 Universal: #608U-2014-227841
Office Hours
- Emergency Service: 24 hours a day, 7 days a week
- Office Staff: Monday – Saturday, 8:00 AM – 5:00 PM
- Closed: Sundays and State/Federal Holidays (emergency line always active)